Frequently Asked Questions
What type of products and services do you provide?
We offer a full range of printing services from copies and flyers to invitations and announcements. We can supply you with business cards, letterheads and stationery for your business, or even posters and banners for your larger scale printing needs. To see a full listing and description of what we can offer you, visit the “Products & Services” area of our website.
How can I get an estimate from you?
There are several ways for you to get an estimate from us. Since you are already on our website, you can visit the “Request An Estimate” section of our site and use our online estimate request form. Otherwise, you could either email us at email@example.com, or call and talk with a customer service representative at (805) 870-4505.
How should I save my design files for you?
The best way for you to make them print ready and acceptable for us to print is to convert your file into a PDF, whichever program your file was created in.
If you’re having trouble doing this, we have added a program in our downloads section for your convenience called PDF Creator. It is free to download and is highly recommended by us.
At what resolution should I save my photos and graphics?
Resolution should be set to 300 dpi. Please note that pictures and graphics that have been taken from the internet are often low resolution, typically 72 dpi, so it is best to avoid these graphics for the sake of quality, otherwise they may appear pixelated and of a low quality when printed.
We prefer for you to save all photos in CMYK mode, not RGB mode when possible. Images that have been saved in RGB mode may not print properly, so if you are unable to save your image in CYMK mode, please let us know.
What is a proof and why is it important that I look at it?
In printing terms, a proof is a one-off copy of your file which we provide so that you can make sure that the print job comes out the way you want. We request that you carefully inspect the proof for typos and other errors so that you can help us to ensure an accurate, flawless delivery of your print job on the first run.
What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which all colors are individually identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process. If you have a particular color that you want us to match, this is the most accurate way of letting us know so that we can ensure that we get the colors looking the way that you intended.
Why do the printed colors look different from the colors on my screen?
Printers and monitors often produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Unfortunately, when we print your job, we can only print the colors that our printer reads and so slight discrepancies may occur from what you see on your monitor. They will only be minor differences though, and most of the time you will not notice any difference at all.
Is white considered a printing color?
Not usually. Because white is the default color of paper, it is simply recognized as the absence of any ink. Therefore, when printing on colored paper, any white space that is shown on the file will end up being the same color as the color of the paper.
Once I submit the files, how long will it take to finish my job?
The length of time will depend on many factors that make up the size of the job. We always strive to provide an accurate estimate of the turnaround time for each job we do upon receipt of the job, and we’ll always work with you to find ways to complete your project when you need it.